March 23, 2008

Workforce Management

An Intriguing Development for Workplace Concierge Services

The hunger among employees for better work-life balance continues to increase. A survey conducted by ComPsych, the employee assistance program provider, also highlighted the strain of juggling work and personal lives:  22 percent of employees described it as their primary source of stress.

Concierge enthusiasts argue that such programs – ranging from errand services to an on-site concierge – are gaining traction and will follow the trajectory of employee assistance programs. Instead of being perceived as a luxury perk, the argument goes, concierge support will increasingly become a workplace prerequisite, particularly when courting younger ­– and frequently more work-life sensitive – employees.