March 1, 2009

Workforce Management

An Intriguing Development for Workplace Concierge Services

Though concierge services are still more the exception than the rule for companies, enthusiasts argue that such programs – ranging from errand services to an on-site concierge – are gaining traction despite the cooling economy and will follow the trajectory of employee assistance programs. Instead of being perceived as a luxury perk, the argument goes, concierge support will increasingly become a workplace prerequisite, particularly when courting younger and frequently more work-life sensitive employees.

A survey conducted by ComPsych, the employee assistance program provider, highlighted the strain of juggling work and personal lives: 22 percent of employees described it as their primary source of stress. Middle managers, who could once lean on administrative assistants, have found that crutch less available as support staff and services are trimmed back, which makes concierge services more valued among employees.