The GuidanceResources® Solution

Our comprehensive approach to the delivery of information, tools, resources and expert advice helps people navigate the broad spectrum of life issues. GuidanceResources® is our integrated, comprehensive approach to addressing employee issues so that organizations get the most out of their people. By combining the best in EAP, behavioral health, work-life, wellness and HR and leave management services, GuidanceResources® helps organizations stay ahead of employee health and productivity issues, contain costs and maximize profitability.

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Employee Assistance Programs (EAP)

ComPsych's “build-to-suit” employee assistance programs (EAP) address each organization's unique needs. This customization means an employee gets more out of the programs, and employers get more out of their workforce to achieve their organizational goals—be it better engagement and productivity, stronger retention or reduced costs.
Employee Assistance Programs (EAP) ComPsych's “build-to-suit” employee assistance programs address each organization's unique needs. This customization means an employee gets more out of the programs, and employers get more out of their workforce to achieve their organizational goals—be it better engagement and productivity, stronger retention or reduced costs. ComPsych is the pioneer and worldwide leader of employee assistance programs. Our global reach and extensive network of providers and resources mean multinational employers get the benefit of a centrally managed EAP, with consistent service delivery for employees, wherever they are working. What really sets us apart from other employee assistance program providers is our holistic assessment of and response to each employee’s needs through an extensive, in-house staff of specialists. Our approach helps an employee and their family members address an array of life challenges before they become distractions that affect home life as well as work performance. In helping individuals address personal life issues, we help employers stay ahead. Our GuidanceResources® services offer: Multiple program modelsEmployers can choose the program model that best suits their needs, as well as easily integrate EAP services with work-life and other benefits. Diverse program promotionsOur creative communications are delivered in a variety of methods and languages – print, e-mail, home mail and online – to ensure the right media mix so that each employer’s workforce is aware of and using the EAP. Program Integration In house integration with work-life services and employee wellness offerings holistically addresses employee issues while providing a seamless employee experience Custom data and performance metricsOur reports can be customized to meet specific employer requirements, providing data how and when it’s needed. Worldwide programsOur EAP services, along with critical incident stress management, work-life and wellness services, are available anywhere in the world 24/7.

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Behavioral Health Programs

ComPsych helps organizations achieve significant savings in their behavioral health programs through an innovative model of quality care, easy access and streamlined administration. Because behavioral issues are complex, our extensive team of in-house specialists coordinates with other providers when necessary to ensure seamless, appropriate care.
Behavioral Health Programs ComPsych helps organizations achieve significant savings in their behavioral health programs through an innovative model of quality care, easy access and streamlined administration. Because behavioral issues are complex, our extensive team of in-house specialists coordinates with other providers when necessary to ensure seamless, appropriate care.
Managed Behavioral Health ComPsych offers a specialized, carve-out managed behavioral health program which provides high-quality care along with skilled management of costs. Because of our focus and in-depth experience in the behavioral health field, we are able to expertly match each employee with the appropriate level of care, with rigorous case management and follow up to ensure the best outcomes.
Through our extensive network and experience, ComPsych is able to negotiate rates and provide the most effective and appropriate level of care, which helps organizations better manage behavioral health costs. Our Managed Behavioral Health programs include: Program models on an administrative services only (ASO) or risk basis Full integration with EAP and work-life services 24 hour pre-certification Industry-leading claims administration Worldwide network for easy access Utilization management at all levels of care Comprehensive reporting of program outcomes Discover the added benefits of integrating a managed behavioral health program with a ComPsych EAP: Proactive promotion of EAP services that result in higher utilization, earlier intervention and better resolution rates within the EAP EAP-first strategy that expertly assesses an employee before using the managed behavioral health benefit Seamless care from EAP to managed behavioral health provider when more extensive services are needed Reduced need for inpatient care through earlier identification and treatment of issues
DisabilityAssistSM ComPsych Disability Assist is a suite of services that addresses the behavioral health issues that can cause or complicate disability claims. Leveraging the behavioral health expertise and work-life resources of ComPsych, this innovative program helps shorten the duration of an employee’s absence, lower disability claims costs and prepare the employee for a successful return to work.
DisabilityAssist is available in two program models. DisabilityAssist-Outreach provides: Proactive outreach calls from master's level clinicians Tailored response to individual needs Interactive communications to encourage program use Referrals to complementary resources DisabilityAssist-Management provides: Case management of behavioral health-related claims Goal-focused treatment plans provided by ComPsych disability case managers Coordinated outreach with the provider and employee to reduce length of stay HR and manager education on mental health issues Comprehensive reporting on costs saved

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Work-Life Services

The extensive staff of our work-life experts at ComPsych cover every conceivable issue an employee may face anywhere in the world. ComPsych is passionate about providing each employee with a personalized solution to address their financial, legal, family, elder care issues and more. By providing each employee with a personalized solution, ComPsych work-life services help individuals stay free of personal distractions and remain more focused on the job.
Work-Life Services The extensive staff of work-life experts at ComPsych cover every conceivable issue an employee may face anywhere in the world. ComPsych is passionate about providing each employee with a personalized solution to address their financial, legal, family, elder care issues and more. By providing each employee with a personalized solution, ComPsych work-life services help individuals stay free of personal distractions and remain more focused on the job.Our Work-Life Services include:
FamilySource® Our knowledgeable specialists create customized solutions that help address a wide range of issues such as child or elder care, adoption, home repair, education and housing needs that could potentially affect an employee’s performance.
ComPsych creates customized, effective solutions to address an employee’s unique situation whether it’s caregiving, education, adoption or other issues. Our dedicated staff is passionate about assisting an employee in finding high-quality care, referrals and information, giving them peace of mind and reducing the need for conducting their own research during work hours. The FamilySource experts provide help for a wide range of needs including child or elder care, education, adoption, pet care, housing searches and home repair. FamilySource features: Highly trained and experienced Resource Specialists to assess each situation Prescreened referrals for child and elder care services Culturally appropriate, personalized information, referrals and care recommendation packages Assistance around the world Extensive, in-depth online content including video, audio, articles and recommended books
FinancialConnect® We offer unlimited, objective financial guidance to employees through an in-house team of qualified experts, including CPAs, CFPs and other financial professionals.
The financial specialists at ComPsych help employees manage stressful financial challenges that can affect their emotional well-being and workplace productivity. Our in-house staff of financial experts includes Certified Public Accountants (CPAs), Certified Financial Planners® (CFPs) and other professionals exclusively dedicated to providing objective information to an employee. For individuals requiring more extensive investment or financial planning expertise, we provide a referral to a financial professional in their local community using our nationwide network. FinancialConnect helps an employee navigate complicated financial matters through: Unlimited financial information on a broad range of issues including debt management, family budgeting, estate planning and tax planning Interactive tools, calculators and in-depth financial assistance available on GuidanceResources® Online
LegalConnect® An employee receives assistance from our in-house team of legal experts, who give them unlimited information and guidance on issues such as divorce, adoption, estate planning and real estate.
ComPsych provides an employee with access to a full staff of legal experts, unlimited phone consultations, local attorney referrals and other professional resources. This means an employee can stay in control of their legal affairs, reducing potential productivity or absenteeism issues for an organization. Our in-house staff of experienced, licensed attorneys is exclusively dedicated to answering an employee’s questions, providing practical and understandable legal assistance. ComPsych provides an employee legal consultation through: Easy access to an in-house staff of attorneys exclusively dedicated to phone consultations Referrals to local attorneys for a free 30-minute consultation and a 25 percent reduction in fees thereafter Information on low-cost and no-cost legal options Referrals to consumer advocacy groups and governmental organizations Materials on state-specific legal issues
ElderOutreachSM A dedicated team of experts develops a personalized plan to help an employee provide care for their family’s senior member, helping remove potentially distracting issues for the employee while at work.
ComPsych helps an employee provide care to a senior member of the family wherever they are located through our national network of dedicated and licensed clinicians. These elder care specialists conduct a thorough in-home review of the elder’s living situation, and then provide the employee with quality care options and ongoing reliable support for their family members. ElderOutreach helps employees manage their elder care issues through: Trained professionals experienced in navigating the health care system for elders Personalized, in-home assessment Consultation with family members regarding elder care choices Legal and financial services Ongoing access to professional consultation by phone Quality local referrals Educational materials for an employee and family members
EstateGuidance® Convenient online access to will documentation tools that guide employees and family members through the process of creating a legally binding will, valid in all states and ready to sign.
ComPsych developed EstateGuidance to help employees secure their future by overcoming the legal, financial and emotional barriers to writing a will. EstateGuidance walks employees and their family members through the documentation process and breaks down each step into easy-to-understand terms.

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Employee Health and Wellness Programs

Our suite of innovative employee health and wellness programs address the full continuum of emotional and physical issues of an employee to improve corporare wellness. This holistic approach ensures each individual has the tools and resources necessary to achieve their personal health goals, and is an integral part of the GuidanceResources solution.
Employee Health and Wellness Programs Our suite of innovative employee health and wellness programs address the full continuum of emotional and physical issues of an employee to improve corporate wellness. This holistic approach ensures each employee has the tools and resources necessary to achieve their personal health and wellness goals, and is an integral part of the GuidanceResources solution. HealthyGuidance® is a comprehensive solution to improving corporate health and productivity, empowering employees to make healthy lifestyle changes while helping them overcome barriers to success such as emotional and mental health issues. With “build to suit” programs that are customized to meet the needs of each organization and each employee, HealthyGuidance preempts issues from becoming full-blown illnesses.The HealthyGuidance suite of services includes:
Health Risk Assessment (HRA) HealthyGuidance® Health Risk Assessment (HRA) sets the industry standard for evaluating an employee population and providing measurable, accurate data to monitor and track the success of the corporate wellness program on an ongoing basis.
Our Health Risk Assessment (HRA) focuses on an employee’s personal/family health history and lifestyle, and is designed to identify an at-risk employee. Confidential reports are available to an individual employee, and aggregate reports are generated for the organization. HealthyGuidance HRA benefits both employer and employee through: A personal health report for each employee with risk factors, action steps and overall wellness score Aggregate reporting showing most prevalent risk factors, associated costs and opportunities to improve. Reports available by business unit or geographic location Annual reports and analyses to assess the program's financial impact over time Integration with third-party biometric data
Tobacco Cessation ComPsych experts are uniquely suited to support an individual in their goal of quitting smoking. We understand that an employee’s addiction to tobacco is intertwined with other lifestyle issues, and our professionals help keep an employee tobacco-free through a plan that addresses their social, nutritional and exercise needs. Our Certified Tobacco Cessation Specialists integrate the behavioral modification techniques that make ComPsych an industry leader in producing lasting results.
Our Tobacco Cessation program includes: Customized assistance plan based on the participant’s initial level of “readiness to quit” Strategies to help an employee deal with common fears about quitting tobacco use Coordination with other resources when appropriate (EAP, financial, legal, work-life) Stress management skills instruction Tips for preventing weight gain One-on-one telephone counseling sessions Ongoing relapse prevention support
Weight Management The HealthyGuidance® Weight Management program incorporates healthy diet, exercise and lifestyle changes. Each employee is provided with a personalized plan to help meet their individual goals and reduce the potential for more serious health issues such as diabetes, cardiovascular disease or high cholesterol.
The ComPsych certified wellness coaches are experts in nutrition, exercise and behavior change. Our weight management coaching is collaborative and supportive, with dedicated experts guiding the employee to make better decisions. Our Weight Management program includes: Unlimited inbound calls to health coaches Meal-planning options for overall health or to address the needs of individuals with specific conditions Individualized exercise plans based on the employee’s current activity level, including strength training and cardiovascular components Online and/or telephonic coaching to guide an employee in achieving their weight management goals
Lifestyle Coaching Reducing an individual’s risk factors and improving overall health is the goal of HealthyGuidance® Lifestyle Coaching. Our specially trained wellness coaches and clinicians are exclusively dedicated to nutrition, exercise and behavior change. We work one on one with each employee to design achievable goals to reduce specific risks and address some of the top health issues affecting individuals and organizations, including cardiovascular disease, diabetes and stress.
Our Lifestyle Coaching program includes: Behavioral change specialists that work one on one with employees to motivate, educate and modify behavior Specially trained wellness coaches and clinicians Flexible five-session coaching model with the same coach every session Unlimited inbound calls Reporting that helps organizations understand issues and see results
Worksite Wellness Challenges Employee engagement is key to a corporate wellness programs success, and ComPsych helps organizations generate excitement and participation by offering worksite wellness challenges. These turn-key programs are administered completely by ComPsych and are a proven way to motivate employees to enroll in a wellness program and adopt healthier lifestyles. Employers can choose from a variety of modules including individual or team competitions as well as goal-based programs such as weight loss, walking or other exercise challenges.
Our Worksite Wellness Challenges attract participation and get results through: Customized promotions and competitions to fit an organization’s culture and specific needs Launch and rollout plan to get employees started Ongoing weekly communication and newsletters to keep employees informed and motivated Online tracking of individual and team rankings as well as incentives
Online Incentive Tracking The ComPsych online incentive tracking system is designed to boost employee engagement in wellness while relieving the administrative burden on employers. Our HealthyGuidance experts consult with an organization to develop a program tailored to its needs and goals, including types of incentives and points offered, timeframes and rules for earning points and other design features to drive participation.
HealthyGuidance Online Incentive Tracking allows an employee or team to track their progress, and redeem points for completing activities including health risk assessment, biometric screening, smoking cessation, health coaching and more. The Online Incentive Tracking program includes: Expert consultation on program design and incentive offerings Ability to integrate data from a variety of sources – including health plans, prescription benefit managers, employee self-reported information and ComPsych – in order to track incentives Customized messaging to support an organization’s wellness goals Points tracking and incentive fulfillment by ComPsych
Ongoing Education and Communications ComPsych creates employee communications that are designed to increase program awareness and utilization, and to encourage employees’ efforts toward healthy behavior change. We provide employee orientation along with ongoing educational seminars.
Our HealthyGuidance® wellness workshops are developed and presented by our staff of training experts who are specialists in adult education and wellness topics. Examples of topics include: Portion Distortion—a look at how portion sizes have changed over the years, examining the difference between a “serving” and a “portion,” and practical tips for cutting back on food intake Eating Healthy on a Budget—an overview of what foods provide the most nutrition for the least cost, as well as strategies for incorporating these foods into a busy lifestyle Sleep Well, Live Well—a discussion of how important sleep is to health, identifying barriers to a good night’s sleep and the impact these may have on overall physical health, nutrition choices and work productivity Diet and Exercise—separating fact from myth concerning the most effective exercise and diet plans, the importance of lifestyle changes in a fitness plan, the value of positive attitude, goal setting and prioritizing behaviors

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HR Services

Our in-house HR consultants help managers deal with a wide range of organizational issues, providing valuable perspective on workforce challenges and corporate policy.
HR Services Our in-house HR consultants help managers deal with a wide range of organizational issues, providing valuable perspective on workforce challenges and corporate policy. Providing solutions to more than 17,000 organizations around the world gives ComPsych a unique combination of experience and understanding of a wide breadth of workforce issues. Our in-house HR consultants support an organization’s internal staff in addressing the countless challenges that can arise. ComPsych assists in developing strategic and forward-thinking approaches that help companies stay ahead of compliance, performance and organizational issues. HRConsultSM ComPsych provides a one-stop HR resource for large and small organizations, offering guidance on a full range of HR challenges, which results in better decision making and a more efficient use of internal resources. We have a full staff of HR professionals, each who possesses significant managerial experience and can offer organizations valuable information, resources and perspective to deal with immediate issues and provide long-term solutions. Consulting is available for: Employee attraction, retention and performance issues Substance abuse and country-specific compliance and statutory practices Government regulatory compliance (e.g., ADA) Workplace violence, crisis intervention and employee security Hundreds of topics covered though culturally sensitive training, seminars and development workshops

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Leave Management and FMLA Administration Services

Our dedicated in-house staff of leave management and FMLA administration service professionals provides complete administration of leave in various countries including the U.S. Family and Medical Leave Act (FMLA) and ADA guidance and administration. From tracking of leave to consulting with employers, ComPsych helps organizations strategically reduce absences, cost and liability.
Leave Management and FMLA Administration Services ComPsych Leave Management and FMLA Administration Services offers a convenient alternative to internally administering leave and absence policies that greatly reduces an organization’s costs and liability risk. Available in a variety of countries, ComPsych Leave Management provides guidance on leave requirements and employee eligibility, handles the administrative tasks associated with absences and coordinates the leave benefits on behalf of the employer. The outcome is fair, accurate and consistent leave administration for all employees. FMLASource® This cost-effective program reviews, approves, processes and tracks leave requests related to the U.S. Family and Medical Leave Act (FMLA), with the oversight of an expert legal staff. FMLASource® is a comprehensive solution which helps organizations reduce the amount of absences while protecting against legal action. FMLASource® features: Quick, accurate answers to tough FMLA questions Readily available expertise and consultation for managers/supervisors Consistent application of FMLA policies, a key requirement under the law Expert consultation on the application of both federal and state leave laws Online FMLA leave request and tracking of absences Concurrent tracking of disability and worker’s compensation Detailed weekly, monthly and quarterly leave reports ADA Services complement and integrate into FMLA services Comprehensive solution to ADA leave administration Expert guidance to ensure a well-reasoned, individual analysis

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Health Advocacy Services

ComPsych helps employees effectively navigate their medical plan and benefits; guides employees through healthcare options and connects them with the right resources, and advocates for timely and fair resolution of issues.
  HealthChampionSM ComPsych offers organizations a hands-on, high-touch approach to health care advocacy that supports and engages employees making them more informed and better educated as to health care decisions and options. Our HealthChampion program is designed to help employees effectively navigate their medical plan and benefits, guide them through health care options, connect them with the right resources and advocate for timely and fair resolution of issues. ComPsych HealthChampion specialists partner with the employee to walk him or her through all aspects of their issue and, using a completely in-house, integrated model, ensure that the employee is fully supported with employee assistance program and/or work-life services.HealthChampion can help an employee through a variety of both administrative and clinically-related concerns.

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Online Services

The innovative, award-winning online resources of ComPsych help provide an employee and their family members with the most up to date, personalized and interactive guidance available to address life challenges any time of day or night.
Online Services The innovative, award-winning online resources of ComPsych help provide an employee and their family members with the most up to date, personalized and interactive guidance available to address life challenges any time of day or night. GuidanceResources® Online Our award-winning online service provides an employee with personalized resources and support 24 hours a day, anywhere in the world. GuidanceResources Online uses the ComPsych comprehensive model of addressing an employee’s needs—emotional, financial, legal, health and more – and includes information, interactive tools and expert advice to address life’s challenges. GuidanceResources Online features: Interactive tools, surveys and self-assessment questionnaires Expert-reviewed HelpSheetsSM on thousands of topics Multimedia streaming video and audio clips Directories and referrals for child care, elder care, education, attorneys and financial professionals Personalized content recommendations Confidential, one-on-one expert assistance and feedback Interactive chats and message boards Integration with an organization's Intranet and HR portals Multi-lingual and culturally specific global resources

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Critical Incident Services

ComPsych responds to critical incidents anywhere in the world, providing expert guidance and in-person counseling to help employees effectively deal with crises and return to normalcy more quickly.
Critical Incident Services ComPsych responds to critical incidents anywhere in the world, providing expert guidance and in-person counseling to help employees effectively deal with crises and return to normalcy more quickly. Crisis Intervention WorldwideSM Crisis Intervention Worldwide is designed to help organizations effectively handle a traumatic incident anywhere around the globe, 24 hours a day. By providing knowledgeable and reliable crisis intervention and critical incident counseling, ComPsych helps employees and organizations recover from crises more quickly, reducing business disruption.Crisis Intervention Worldwide features: Custom plans and preparation for emergenciesOur critical incident response programs are customized to meet the various types of critical incidents that an employee might experience. 24/7 worldwide access to critical incident specialistsCrisis Intervention Worldwide includes a vast network of providers who meet strict credentialing requirements and conduct on-site counseling sessions both for groups and individuals. Immediate responseOur counselors can begin crisis intervention and management consultation in as little as two hours when necessary. Post-event reporting and consultationComPsych experts provide a management report and give recommendations, including follow-up services and planning for future crises.
ery day, critical incidents happen that can have negative and long-lasting impact upon employees and organizations. No matter where in the world a critical incident occurs, ComPsych is there to provide services and strategic consultation, helping organizations minimize the impact of a crisis.

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International Assignee Services

An employee on an international assignment can turn to ComPsych 24 hours a day for reliable and knowledgeable assistance with behavioral, emotional, cultural and environmental challenges that arise wherever they may be working.
International Assignee Services An employee on an international assignment can turn to ComPsych 24 hours a day for reliable and knowledgeable assistance with behavioral, emotional, cultural and environmental challenges that arise wherever they may be working. GlobalConnect® ComPsych helps organizations manage the myriad of issues that can arise with an international assignment from pre-departure planning through the repatriation process. By providing an organization’s HR department with detailed assistance in all areas affecting an overseas assignment, ComPsych helps organizations manage unforeseen and costly issues that could affect employee performance and retention. GlobalConnect is the leading EAP/work-life program for international assignees and is available anywhere in the world. We proactively outreach to employees and their family members to offer practical information and resources which helps them focus on their job. Our global network of providers – who must meet our rigorous credentialing requirements -- ensures that an employee receives the right support 24 hours a day to handle personal issues such as stress, depression, relationship issues, elder care, child care and education as well as crises. GlobalConnect services assist employees through: Pre-departure planningComPsych provides home and host country information, including cultural orientation, and resources to help an employee and their family with their international assignment. Host country assignment assistanceWe help the employee and their family address unexpected behavioral, emotional, cultural and environmental challenges during their assignment. RepatriationMaking a successful transition back to personal life and professional career is important, and the ComPsych platform of services helps ensure that the returning employee integrates smoothly.

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