ComPsych
AbsenceResources®
Expert leave solutions designed for compliance, clarity and care. End-to-end absence support for federal, state, ADA, and company-specific leave, backed by 25+ years of experience.
Find out why 40% of the Fortune 500 choose ComPsych
5,700+
Absence customers
6.50M+
Employees covered
200+
Leaves administered
5,700+
Absence customers
6.50M+
Employees covered
200+
Leaves administered
Transforming the leave experience to minimize impact
<30s
Avg speed to a leave expert
<2 days
Decision turnaround
98%
Customer satisfaction
<1%
Imperfection rate
<30s
Avg speed to a leave expert
<2 days
Decision turnaround
98%
Customer satisfaction
<1%
Imperfection rate
Our offerings
Leave management services
Turnkey administration
Federal FMLA, USERRA, jury/witness duty, company leaves, and state family leave tracking and management.
Eassy access
Multiple channels to submit a leave request including live access to our customer experience specialists and online/app access.
Expert guidance
Consultation at the time of the leave request and throughout the leave duration.
Simple explanations
Explanation of customer-specific policies to employees in an easy to understand, conversational manner.
Leave management services
Turnkey administration
Federal FMLA, USERRA, jury/witness duty, company leaves, and state family leave tracking and management.
Eassy access
Multiple channels to submit a leave request including live access to our customer experience specialists and online/app access.
Expert guidance
Consultation at the time of the leave request and throughout the leave duration.
Simple explanations
Explanation of customer-specific policies to employees in an easy to understand, conversational manner.
Streamlined eligibility
Determination of eligibility and entitlement for all appropriate leaves.
Provider coordination
Outreach to health care providers for additional information, as needed.
Proactive outreach
Reminders at key points along the process to keep employees on track, providing a “safety net” to avoid missed deadlines and confirm or adjust return-to-work dates, as appropriate.
Benefits integration
Coordination with disability and workers’ compensation vendor when appropriate.
Holistic approach
Introduction to appropriate well-being services when available.
Robust reporting
Utilization reports of team members on leave, frequency of leaves, status updates, and more.
ADA & accommodation services
Turnkey administration
Leave as an Accommodation Administration and Coaching for ADA, and Federal and State Pregnancy (e.g., PWFA, RAPWA).
Compliance focus
Clear, documented process for following EEOC and ADA requirements including establishing criteria for making decisions.
ADA identification
Proactively identifying absences that may require ADA analysis and obtaining details of the ADA leave need.
Provider coordination
Assisting employees and their health care providers to correctly complete the medical certification paperwork.
ADA & accommodation services
Turnkey administration
Leave as an Accommodation Administration and Coaching for ADA, and Federal and State Pregnancy (e.g., PWFA, RAPWA).
Compliance focus
Clear, documented process for following EEOC and ADA requirements including establishing criteria for making decisions.
ADA identification
Proactively identifying absences that may require ADA analysis and obtaining details of the ADA leave need.
Provider coordination
Assisting employees and their health care providers to correctly complete the medical certification paperwork.
Thorough Documentation
Gathering and reviewing medical certification paperwork substantiating
Prepare and deliver
ADA documentation to assist employer in administering the interactive process with the employee
Tailored Correspondence
Complete, timely, accurate and tailored correspondence with the employee
Expert Guidance
Interactive Process coaching with ADA coaches, who have law degrees and experience with ADA compliance
Accurate Tracking
Secure recording and tracking of all employees requests and individual leaves
Robust Reporting
Utilization reports of team members on leave, frequency of leaves, status updates, and more
Workplace Assistance
Tracking, monitoring and guidance with non-leave workplace accommodations available
Our values
Greater compliance with the Act
Ease of administration for the organization
Reduced impact of unplanned absences
Seamless employee experience
Robust reporting tools & data analytic options
Portable, stand-alone absence management partner
Greater compliance with the Act
Ease of administration for the organization
Reduced impact of unplanned absences
Seamless employee experience
Robust reporting tools & data analytic options
Portable, stand-alone absence management partner
Greater compliance with the Act
We provide legal expertise in order to ensure ongoing compliance. During program implementation, our legal experts are involved in all areas of our process, from training and policy review to keeping current with legal and regulatory updates at all legislative levels. Additionally, with HR specialists, attorneys and clinicians on staff, we have both the clinical expertise and depth to effectively review and manage FMLA claims, ensuring ongoing program compliance.
Ease of administration for the organization
We ensure that unnecessary work for managers is eliminated and HR leaders are empowered to oversee and manage the program without getting bogged down in the details. We facilitate a seamless experience throughout the process for employees, managers and HR, including when a disability or workers’ compensation claim runs concurrently, providing benefit integration capabilities through a single point of contact.
Reduced impact of unplanned absences
We go to great lengths to understand each customer’s culture and preferences for managing intermittent leave abuse. Then, we analyze trends to identify areas of abuse. This level of analysis, combined with the time that HR personnel and managers save in outsourcing leave administration, provides cost savings and a significant reduction in unplanned intermittent use and unapproved leaves in general.
Seamless employee experience
Our services are available around the clock via the web portal, mobile app and IVR, while employees can access our customer experience specialists during regular business hours. By providing a variety of ways for employees to initiate a leave, we make the process easy for employees, while incorporating a number of contact points that act as “safety nets” to ensure employees know what they need to do and when they need to do it.
Robust reporting tools & data analytic options
We offer comprehensive reporting to help manage absences cost-effectively and quantify the value of its investment. Our clear, actionable reports include a wide range of analytics with varying levels of detail and frequency that are tailored to customer needs. We also provide summaries, analysis and consultation to ensure ongoing compliance with ever-changing legislation and to minimize risk exposure.
Portable, stand-alone absence management partner
FMLASource’s program provides portability of our services, a key benefit since employers change disability carriers frequently due to volatile insurance rates. FMLASource can easily integrate with most major disability carriers, thereby helping customers avoid the considerable time, effort and cost of continuously re-implementing FMLA and leave management services every time it changes disability vendors. By partnering with FMLASource, employers and employees alike will experience zero disruption in service.

ComPsych is an agile vendor and great partner.
A vendor’s agility in healthcare is essential. We consider FMLASource to be a great partner.


ComPsych has improved the quality of the leave experience.
Having FMLASource as a partner has streamlined and improved the quality of the leave experience.
Healthcare
Manufacturing, mining & industrial
Retail and hospitality
Technology
Finance, professional services, insurance & real estate
Public administration & government
Education
Higher education
Healthcare
Manufacturing, mining & industrial
Retail and hospitality
Technology
Finance, professional services, insurance & real estate
Public administration & government
Education
Higher education
<30
Seconds
Avg speed to a leave expert
Our services are available around the clock via the web portal, mobile app and IVR. If an employee prefers to speak with a real person, our customer experience specialists are available 14 hours per day and can be reached in less than 30 seconds on average.
<2
Days
Decision Turnaround
We know that planning for a leave is stressful and getting answers quickly is paramount. On average, we turn around leave decisions within two days after receiving documentation.
98
Percent
Customer Satisfaction
Across our book of business, ComPsych customers are satisfied. Our customer satisfaction rate is 98% year over year.
<1%
Percent
Imperfection Rate
Quality is at the heart of everything we do. As a result of imperfection rate is low—only .003 per 1000 employees covered.