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Organizational
Resiliency:
GuidanceResources®

The worldwide leader in crisis management and organizational resiliency support

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Find out why 40% of the Fortune 500 choose ComPsych

19s

Avg speed
to clinician

<3 days

Time to
care

91%

Symptom reduction

83%

Absenteeism
reduction

Our Offerings

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Management Support Services

Around-the-Clock Crisis Support

24/7 worldwide crisis intervention and support.

High-Touch Program Support

Dedicated account management with tailored reporting.

Expert Management Consultation

Tools for HR managers, including formal referral assistance, management and consultation.

Consistent Global Programs

Globally consistent, locally provided and culturally responsive behavioral health and well-being programs across 200 countries.

Best-in-Class Personal Development Support

Program orientations, trainings and personal development workshops.

High-Touch Program Support

Dedicated account management with tailored communications and reporting.

Award-Winning Communications

Tailored employee promotions, communications and resources to encourage program visibility.

Consistent Global Programs

Globally consistent, locally provided and culturally responsive behavioral health and well-being programs across 200 countries.

Learn more

Management Support Activities Per Year

00

k

Critical Incident Stress Debriefings

00

k

Personal Development Trainings

00

M+

Attendees

00

k

Critical Incident Stress Debriefings

00

k

Personal Development Trainings

00

M+

Attendees

Our Values

Demonstrated Experience and Scalability

Clinical-First Approach

Holistic Approach to Care

Multimodal Access

Culturally Responsive Care

Organizational Resiliency Support

Strategic Integration and Hub For Benefits

Global Reach and Consistency

Proven Results and Outcomes

One of the reasons we stay with ComPsych is their critical incident service. We definitely appreciate having support for catastrophes, fatalities and deaths, given the nature of public safety, transportation and corrections department. They are right there for us.

ComPsych® has been a partner of Honeywell for many years. I would say the most valuable asset is their global reach and availability to connect and communicate with our expansive overseas population.

Our industries

Healthcare

Manufacturing, mining & industrial

Retail and hospitality

Technology

Finance, professional services, insurance & real estate

Public administration & government

Education

Higher education

Latin America
India, Middle East, and Africa
Asia Pacific
Europe
North America

With 40 years of experience

We have helped organizations across all industries, from the Fortune 500 to smaller public and private concerns, as well as government entities

Our Results

70

Percent

Net Promoter Score®

The Net Promoter Score® (NPS) is a metric that measures customer loyalty based on how likely the respondent would recommend the company/service to a friend or colleague. According to Bain & Co., the survey’s creator, any score above 50 is “excellent.” Our score is 70

94

Percent

Clinical Case Resolution

We measure resolution rates by session-model, tracking the client’s ability to resolve their issues within the EAP versus referral to the medical plan or other benefit. Our resolution rate is 94% for an eight-session model.

19

Sec

Average Speed to Clinician

We offer 24/7 live access to experienced, master’s-level clinicians called GuidanceConsultants who assess participant behavioral health and well-being needs and connect with the right care, information and resources. The average time to connect live with a clinician is 19 seconds.

10.3

Hrs

Time Saved

Our in-house staff of licensed attorneys, certified financial experts and experienced resource specialists can help participants with any work-life issue, saving them an average of 10.3 hours per work-life case.

<3

Days

Time to Care

With 24/7 clinical support, participants always get the right care, at the right time, and in the right way. We connect participants with in-person counseling/care in an average of three days, while virtual sessions can be accommodated in an average of two days.

91

Percent

Symptom Reduction

According to our book of business PHQ-9 results, 91% of individuals saw a reduction in depressive symptoms after treatment through ComPsych, while more than 89% saw a reduction in anxiety according to our GAD-7 results.

83

Percent

Absenteeism Reduction

According to our book of business Workplace Outcome Suite results, 83% of program participants saw a reduction in absenteeism, while reduction amounts averaged 33%. ComPsych® services are even more impactful when delivered to those with specific behavioral health conditions. For example, our services reduce absenteeism by 55% for those presenting with depression.

99

Percent

Customer Satisfaction

Across our book of business, ComPsych customers are satisfied. Our customer satisfaction rate is 99% year over year.

<1

Percent

Imperfection Rate

Quality is at the heart of everything we do. As a result of imperfection rate is low—only .03 per employees covered.

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