In the course of your use of our EAP services you may share and we may collect information related to you, including Personal Data, directly or indirectly, provided that, such information does not constitute information shared during counseling services, including but not limited to counselor notes, suggested treatments, sessions and other information that is deemed as personal and confidential. “Personal Data” relates to information that identifies an individual, or makes an individual identifiable.
1.1 Categories of Information Collected
To let us effectively provide EAP services, we may collect, use, and store the information described below. We also disclose certain information to third parties, as described further below. The information we collect is received directly or indirectly from you and generated in the course of your use of EAP services. The data we collect is not used for marketing or any other purposes except as specified in this Policy.
1.2 Purposes for Which Information Is Used
We may use the information we collect for one or more of the following purposes:
1.2.1 Communication with you
1.2.2 Administration and improvement of services
1.2.3 Compliance with law
1.2.4 Other uses with consent
1.3 Purposes for Which Information Is Disclosed to Third Parties
Information about you may be disclosed to third parties for one or more of the following purposes:
Our systems, infrastructure, encryption technology, operation and processes are all designed, built, and maintained with your security and privacy in mind. We apply industry standards and best practices to prevent any unauthorized access, use, and disclosure. We comply with all applicable laws and regulations regarding data privacy.
We may employ third-party companies and individuals to facilitate our EAP services, to perform certain tasks which are related to the EAP services, or to provide audit, legal, operational, or other services for us. These tasks include, but are not limited to, customer service, technical maintenance, monitoring, email management and communication, database management, reporting and analytics. We will share with them only the minimum necessary information to perform their task for us and only after entering into appropriate confidentiality agreements.
We do not knowingly collect or solicit any information from anyone under the age of 18 or knowingly allow such persons to become our client without the written consent of their parent or legal guardian.
We cooperate with government and law enforcement officials to enforce and comply with the law. We may disclose information necessary or appropriate to protect the safety of the public or any person, to respond to claims and legal processes (including but not limited to court orders), and to prevent or stop activity that may be illegal or dangerous. Counselors may be obliged to disclose information to law enforcement or other authorities to conform to their professional and legal responsibilities. Specifically, and without limitation, the law requires mental health professionals to disclose information and/or take action in the following cases: (a) reported or suspected abuse of a child or vulnerable adult; (b) serious suicidal potential; (c) threatened harm to another person; (d) court-ordered presentation of treatment.